Facilitation is used in a variety of areas, including education, empirical learning, conflict resolution, and negotiation. It can be said that the process is to help groups or individuals to learn, find solutions, or achieve results with the agreement of the parties.
Facilitation provides the opportunity for individuals or groups as a business team or business partner to learn on their own or find answers of problems without control or manipulation. Facilitators need good communication skills such as listening, asking questions and giving good feedback.
The goal of this process is to build teams or co-operatives or managers, build trust, open communication, clarify key roles and responsibilities, and create goals. An effective personal development plan and a mentoring agreement must be established between the facilitator and the people within the team.
Facilitating is as much an art as it is a scientific skill. It is a skill that is acquired through interaction with teams. Understanding human behavior in the workplace is one of the keys to success. A healthy team is a system, just as a company is a system.
In a vacuum, the emergence of a good team rarely happens. Senior managers and facilitators need to be in direct contact with the team to support progress toward their goal. Newly formed teams or newcomers need more careful monitoring. The facilitator and team leader must respect the abilities of the team members so that they can take responsibility for their own success.
The following article gives you more information about facilitation, which I recommend you read: